WARRANTY, REPAIR, EXCHANGE AND RETURN POLICY

1. WARRANTY TERMS

2. All products are covered by a two-year comprehensive warranty from the date of purchase against manufacturing defects. The compressor is also covered for two years only.

3. The warranty covers the repair or replacement of a defective part resulting from a manufacturing defect, subject to technical inspection and the company’s assessment.

4. The warranty begins on the purchase invoice date. The customer must provide the invoice, order number, or other valid proof of purchase.

5. The warranty does not cover faults or damage caused by misuse, breakage, impact, fire, voltage fluctuations or power surges, water or moisture, installation or operation contrary to the instructions, or repair or modification by an unauthorized party.

6. The warranty does not cover cleaning, washing, grease removal, descaling, routine maintenance, filters, lamps, batteries, consumable items, or normal wear and tear.

7. Acceptance of a warranty claim is subject to technical inspection and confirmation that the cause of the fault is covered by the warranty.

8. EXCHANGE AND RETURN TERMS

9. The customer may request an exchange or return within 14 days from the purchase date shown on the invoice, subject to the applicable regulations in the State of Kuwait.

10. To exchange or return a non-defective product, it must be unused and uninstalled, in its original condition and packaging, suitable for resale, and complete with all accessories, manuals, and promotional gifts. Valid proof of purchase must also be provided.

11. Products that have been used, installed, damaged, modified, or returned incomplete cannot be exchanged or returned, except in the event of a manufacturing defect, non-conformity, or where otherwise required by law.

12. These conditions do not limit the customer’s statutory rights regarding manufacturing defects or products that do not conform to the agreed specifications.

13. REPAIR AND SERVICE TERMS

14. Appliances not covered by warranty will be inspected, and the fault and estimated repair cost will be determined before repair work begins. No paid repair will be carried out without the customer’s approval.

15. A KWD 7.000 inspection or technician visit fee applies to appliances not covered by warranty. This amount will be credited toward the repair cost when the customer approves the repair, unless otherwise communicated in advance.

16. New spare parts installed during paid repairs are covered for 30 days from the date the appliance is returned to the customer, against defects in the installed part or related repair work only.

17. The customer must approve the repair quotation or collect the appliance within 30 days from the date the customer is informed that the appliance is ready or that the quotation has been issued.

18. If the customer does not respond, the service center may issue a final notice and apply reasonable storage charges after informing the customer. The appliance will not be disposed of except in accordance with applicable law and after the required notices have been issued.

19. The service center is responsible only for the appliance and accessories recorded on the service receipt. The customer must retain and present the receipt when collecting the appliance.

20. GENERAL PROVISIONS

21. This policy does not limit any statutory consumer rights under the applicable laws, regulations, and decisions of the Ministry of Commerce and Industry in the State of Kuwait.

22. If there is any discrepancy between the Arabic and English versions, the Arabic version shall prevail, subject to the applicable laws of the State of Kuwait.